Peter Reynolds

The life and times of Peter Reynolds

Tiscali Dumps Homechoice

with 3 comments

In this competitive internet world, what happens when your ISP (and your long-established email address) gets taken over or merged into another organisation?

In a market where there are no prizes for customer service at all, what can you expect from a provider who already has a reputation as the blackest of the black sheep?

When Tiscali took over Homechoice about a year ago, the Homechoice website continued up until early this month. Last year there was a downtime of far too many days on the Homechoice POP servers and all sorts of problems with trying to administer email accounts. There was no explanation at all, let alone any apology.

Early this month everything went down again for several days. When the POP server came back up the website had disappeared leaving just a re-direct to the Tiscali homepage.

Then last week everything stopped again. Emails to Homechoice support were returned as undeliverable and those to Tiscali went unanswered. I went to Tiscali’s PR agency and then direct to the Tiscali’s Chief of PR and my own email address started working again.

I discovered today that Tiscali has dumped Homechoice. Apparently “legacy” Homechoice email addresses have been ported over to Tiscali’s own servers but it’s quite clear that there will be noi more support for creating or deleting email accounts or changing passwords.

The Tiscali insider I spoke to said himself “You’d think they could have sent out a letter or an email or something”.

Unfortunately, of course, this is just par for the course for this industry and Tiscali’s reputation is such that it seems to set the standards for abysmal and irresponsible customer service.

No explanation. No communication. No apology.

Advertisements

Written by Peter Reynolds

February 2, 2009 at 1:42 pm

Posted in Business, Consumerism

3 Responses

Subscribe to comments with RSS.

  1. Peter

    I think you are quite right in everything you say. It is a terrible level of service.

    I am glad to hear your mail is working OK because I’ve had no such luck. Tiscali support claim they cannot tell me the pop server I should use to pick up my homechoice emails. I was just wondering what pop server you were using to pick up your homechoice mails?

    Cheers

    Alan

    Alan Hinton

    February 26, 2009 at 8:46 pm

  2. I continue to use the pop.homechoice.co.uk server although I am no longer publishing my HomeChoice address and am phasing it out.

    The best advice I can offer is to contact Head of PR: jody.haskayne@uk.tiscali.com or Advanced System Support: mark.jones@uk.tiscali.com>

    peterreynolds

    February 27, 2009 at 8:38 am

  3. The website http://www.mail2web.com has helped me, thankfully it’s enabled me to retrieve emails.

    orangejooz

    June 8, 2009 at 8:17 pm


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: